signallcresuntb is committed to protecting the privacy and confidentiality of personal information provided by program participants and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By enrolling in our programs or using our website, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about our privacy practices, please contact us at [email protected].
Personal Information You Provide
We collect information you voluntarily provide when you:
- Inquire about or enroll in our programs through contact forms or email
- Participate in program sessions and submit program-related materials
- Subscribe to our email communications or updates
- Communicate with us via phone, email, or in person
This information may include:
- Name and contact details (email address, phone number, mailing address)
- Employment information (job title, employer name, professional background)
- Financial information you choose to share during program sessions (income details, expense patterns, account balances, debt information)
- Program enrollment preferences and payment information
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time spent on site, referring URLs)
- Cookie data (see our Cookie Policy for detailed information)
We use collected information for the following purposes:
Program Delivery
- Processing program enrollment and managing participant accounts
- Delivering program sessions, materials, and personalized deliverables
- Providing individual consultation sessions included in programs
- Communicating program schedules, updates, and follow-up information
Communication and Support
- Responding to inquiries about programs and services
- Providing post-program support as outlined in program terms
- Sending relevant updates about program offerings (with your consent)
Business Operations
- Processing payments and maintaining financial records
- Analyzing program effectiveness and participant satisfaction
- Improving our website, programs, and services
- Complying with legal and regulatory requirements
Under Malaysian PDPA, we process your personal data based on:
- Consent: You provide explicit consent when enrolling in programs or subscribing to communications
- Contract Performance: Processing is necessary to deliver enrolled programs and related services
- Legitimate Interests: Processing supports our business operations while respecting your rights
- Legal Obligation: Processing is required to comply with Malaysian laws and regulations
We do not sell, rent, or trade your personal information. We may share limited information with:
Service Providers
We work with trusted third-party service providers who assist with website hosting, payment processing, email communications, and scheduling. These providers access personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.
Legal Requirements
We may disclose personal information if required by Malaysian law, court order, government request, or to protect the rights, property, or safety of signallcresuntb, our participants, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, participant information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission and storage
- Secure access controls limiting employee access to personal information
- Regular security assessments and system updates
- Secure physical storage of documents containing personal information
- Confidentiality agreements with staff and service providers
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Program enrollment records: Seven years from program completion for financial and legal compliance
- Financial transaction records: Seven years as required by Malaysian tax regulations
- Marketing communications: Until you withdraw consent or request deletion
- Website usage data: 24 months from collection date
As a data subject under Malaysian law, you have the following rights:
Right of Access
You may request access to your personal information we hold and receive a copy of that data.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Withdraw Consent
You may withdraw consent for processing your personal data at any time, though this may affect our ability to provide certain services.
Right to Limit Processing
You may request that we limit how we process your personal information in certain circumstances.
To exercise these rights, please contact us at [email protected]. We will respond to requests within 21 days as required by the PDPA. We may require verification of your identity before processing requests.
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our programs and services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to enrolled participants and through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
signallcresuntb
Privacy Officer
8-A, Jalan Kemajuan, Seksyen 12
46200 Petaling Jaya, Selangor
Email: [email protected]
Phone: +60 3-7954 2186
If you believe your personal data has been mishandled or you wish to lodge a complaint about our privacy practices, please contact us first at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.